This policy explains how Sulemind handles information across all of our apps — Unhook, CountX, Textify, Owly and AI Photo Cleaner — and any related services. We try to write it the way we'd want it explained to us: plainly, and without legal filler that hides what actually happens to your data.
Device and usage data: non-identifying details like device model, OS version, and general app usage, which help us understand what's working and what's breaking.
Subscription data: if you buy a subscription, billing is handled entirely by the App Store — we never see or store your card details.
Crash and diagnostic data: anonymised crash reports so we can fix bugs faster.
To make the relevant App actually work — turning your Textify input into a better reply, your Owly notes into flashcards, or your CountX entries into reminders. Beyond that, we use device and diagnostic data to fix bugs, improve performance, and understand which features are worth building next. We use subscription data only to manage your purchase and access.
AI processing: Textify and Owly send your text or notes to a third-party AI provider to generate a response. That data is processed to fulfil the request and isn't retained by the provider afterward. We don't sell this data to anyone.
Analytics and infrastructure: we use a small number of trusted service providers for crash reporting and analytics. They're contractually limited to using this data only to provide that service to us.
Legal disclosure: we'll share information if we're legally required to, or if it's necessary to protect our rights, users, or the public.
We use reasonable technical and organisational safeguards to keep your information secure. No system connected to the internet is completely immune to risk, so while we work hard to protect your data, we can't promise perfect security.
If you're in the EU or UK, you have the right to access the personal data we hold about you, correct it, request its deletion, restrict or object to how we process it, and receive a portable copy of it. To use any of these rights, email support@sulemind.com.
We keep data only as long as it's needed to provide the relevant App's functionality, or as long as the law requires. Text you submit to Textify or Owly for one-off processing isn't retained once the request completes, unless a feature specifically needs it saved (like your CountX reminders, which stay until you delete them).
Our service providers may process data outside your home country. Where that happens, we rely on appropriate safeguards to keep GDPR-level protection in place.
Our Apps aren't directed at children under 13, and we don't knowingly collect personal information from them. If you believe a child has shared data with us, contact us and we'll remove it.
We'll update this page whenever our practices change, and update the "Last updated" date above. Significant changes will be flagged more prominently in the relevant App.
Questions about this policy or your data can go to support@sulemind.com.